depoyukPrivacy Policy
This page describes what we collect when you use depoyuk and how we keep that data protected. We at depoyuk collect personal information only to operate our platform, process payments, and comply with financial regulations. We do not sell your data to third parties, and we do not use it for marketing outside our service.
Our depoyuk privacy practices are built around transparency. When you open an account, upload your government ID for verification, or make a deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, you provide us with personal data. This policy explains what we do with that information, who can see it, and how long we keep it.
If you have questions about our depoyuk data practices, contact our support team. We respond to privacy inquiries within five business days.
What data we collect at depoyuk
We at depoyuk collect data in three phases: account creation, identity verification, and payment processing.
During account creation: We collect your email address, a password you create, and your full name. We also ask for your phone number and country of residence. This information is used to set up your depoyuk account and allow you to log in.
During identity verification: Before you can withdraw funds from depoyuk, we require government-issued ID and proof of residence. For your ID, we collect the ID number, document type (passport, national ID card, or driver's license), issue date, and expiry date. For proof of address, we accept a utility bill, bank statement, or rental lease dated within three months. We store these documents securely and never display them publicly.
During payment processing: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, your payment provider (not depoyuk) handles your financial details. We receive only confirmation that the transaction succeeded. We do not store your credit card number, bank account number, or e-wallet credentials.
We never ask for your full banking credentials
When you deposit on depoyuk, you are routed to your payment provider's secure site. We never see your password, PIN, or bank login. Your payment details stay between you and your bank or e-wallet provider.
How we use your data at depoyuk
We at depoyuk use your personal data for specific, legitimate purposes:
- Account management: Your email and name allow you to log in, reset your password, and manage your depoyuk account settings.
- Fraud prevention: We compare your identity documents against known fraud databases and check for duplicate accounts or suspicious activity patterns on depoyuk.
- Payment processing: Your name and address are shared with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment solely to process your deposits and withdrawals.
- Regulatory compliance: We retain your identity documents and account records to comply with financial regulations, anti-money-laundering laws, and anti-terrorism financing rules. These requirements vary by jurisdiction.
- Customer support: When you contact our depoyuk support team, we access your account data to investigate issues, answer questions, and resolve disputes.
- Security monitoring: We monitor depoyuk for unauthorized access attempts, unusual account activity, and technical breaches. If we detect a potential security issue, we may review your account activity.
We do not use your depoyuk data for marketing emails, targeted advertising, or profiling beyond what is necessary for account operation. We do not sell or lease your data to data brokers, advertisers, or other commercial entities.
Third parties who access your depoyuk data
Your personal data on depoyuk is shared with limited third parties, all bound by confidentiality agreements:
- Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks (mobile banking, local payment, online payment, e-wallet) receive your name and address to process deposits and withdrawals.
- Identity verification providers: We use third-party services to verify government IDs and detect fraud. These vendors compare your documents against their databases but do not store your data.
- Cloud hosting providers: Our depoyuk servers may be located outside your country. Your data is encrypted during storage and transmission. The hosting provider cannot access your personal information without a court order or legal process.
- Legal authorities: We comply with court orders, subpoenas, and lawful government requests for your depoyuk account data. We do not voluntarily disclose data to authorities except where required by law.
We at depoyuk do not use your data for purposes beyond account operation, payment processing, and regulatory compliance.
Data retention at depoyuk
We keep your depoyuk data for as long as necessary to operate your account and comply with regulations:
- Active accounts: While your depoyuk account is open, we retain all your personal data and transaction history.
- Closed accounts: If you close your depoyuk account, we retain your identity documents and transaction records for seven years, as required by anti-money-laundering regulations. We delete non-essential data (such as your phone number) after 30 days.
- Account disputes: If you have an unresolved dispute with depoyuk (such as a disputed withdrawal), we retain your data for the duration of the dispute plus an additional seven years.
- Identity documents: Government ID scans and proof-of-address documents are retained for the duration of your account plus seven years. After this period, we securely delete them.
We cannot delete your data sooner than required by law, even if you request it, because financial regulations mandate longer retention periods. This applies regardless of whether your depoyuk account is active or closed.
Your rights regarding depoyuk data
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. We at depoyuk honor these rights subject to legal and regulatory obligations.
Right to access: You can request a copy of all personal data we hold about you on depoyuk. Contact our support team, and we will compile your data within 15 business days.
Right to correct: If your personal information on depoyuk is inaccurate or incomplete, you can request correction. Log into your depoyuk account and update your profile, or contact support for assistance with verified data (such as your government ID details).
Right to delete: You can request deletion of your depoyuk account and associated data. We will delete non-essential information immediately. However, we must retain identity documents and transaction records for seven years as required by law. We cannot delete these sooner, even at your request.
Right to data portability: You can request that we provide your depoyuk data in a machine-readable format suitable for transfer to another service. We will provide this within 30 business days.
Cookies and tracking on depoyuk
Our depoyuk platform uses cookies — small text files stored on your browser — to remember your login status, language preference, and account settings. We do not use cookies for tracking your behavior across other websites.
Essential cookies: We use cookies to keep you logged into depoyuk and maintain your session security. Without these, you cannot access your account.
Preference cookies: We store your language choice and interface preferences so depoyuk displays in your preferred language when you return.
Analytics cookies: We use analytics tools to understand how users navigate our depoyuk platform. This helps us identify technical problems and improve page load speed. Analytics data is aggregated — we do not track individual users.
You can disable cookies in your browser settings, but this will prevent you from logging into depoyuk. We do not use advertising cookies or third-party tracking pixels.
Security of your depoyuk data
We at depoyuk use industry-standard encryption and security measures to protect your data:
- All data transmission between your browser and our depoyuk servers uses TLS/SSL encryption.
- Identity documents and financial records are stored in encrypted databases accessible only to authorized personnel.
- We employ firewalls, intrusion detection, and regular security audits to protect against unauthorized access.
- Our depoyuk support team members access your data only when necessary and under strict audit trails.
While we implement robust security measures, no online system is completely immune to breaches. If we detect a security incident affecting depoyuk user data, we will notify affected users and relevant authorities within the timeframes required by law.
Changes to this depoyuk privacy policy
We may update our depoyuk privacy policy periodically as regulations change or as we improve our practices. When we make material changes, we will notify you via email at the address registered with your depoyuk account. Continued use of our platform after notification constitutes acceptance of the updated policy.
We encourage you to review this depoyuk privacy policy regularly. If you do not agree with our data practices, you may close your account at any time.
Contact us about depoyuk privacy
For privacy-related questions or to exercise your rights regarding your depoyuk data, contact our support team via email (address on our contact page) or through live chat during business hours. We respond to privacy inquiries within five business days on weekdays.
We offer multilingual support in English and Indonesian. If your inquiry involves data from users in Jakarta, Surabaya, Bandung, or Medan, our team will route your request to the appropriate regional office for faster resolution.
If you believe we have violated your privacy rights or handled your depoyuk data inappropriately, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Effective date of depoyuk privacy policy
This depoyuk privacy policy is effective from the date posted on this page. We reserve the right to update our practices as our business evolves and regulations change. Users who have accounts with depoyuk are bound by the most current version of this policy.